Delivery Information

At MyStorSe, we aim to provide flexible and convenient delivery options for all your purchases. Our local vendors handle the delivery of their products, ensuring that your orders reach you directly from their store.

1. Delivery Options
Vendor-Delivered: Some vendors offer direct delivery services to your specified address. The availability of this service and delivery charges (if any) will be clearly mentioned during checkout.
In-Store Pickup: If you prefer, you can pick up your order directly from the vendor’s store. Please see our Pickup Policy for more details.

2. Delivery Time-frame
a) Delivery times vary depending on the vendor and your location. Estimated delivery times will be provided during the checkout process.
b) Most local deliveries are usually completed within 2 hours of placing your order. However, delivery times may vary based on factors like distance and store operating hours.

3. Delivery Charges
a) Delivery charges, if applicable, will be displayed at checkout. Some vendors may offer free delivery within certain areas or for orders above a specified amount.
b) Any additional fees, such as for express delivery, will also be clearly indicated during the checkout process.

4. Order Tracking
Once your order is on its way, you will receive a notification from the vendor with tracking details (if available) so you can monitor your delivery.

5. Missed Deliveries
If the vendor is unable to deliver your order on the first attempt, they will contact you to arrange a suitable time to redeliver. Please ensure that your contact details are accurate to avoid any delays.

6. Delivery Areas
Our vendors typically deliver within a specific geographic area. The available delivery areas for each vendor will be indicated on the product page. If your address falls outside of the vendor’s delivery range, the in-store pickup option may be available.

7. Delivery Issues
If you experience any issues with your delivery, such as delays or damaged goods, please contact the vendor directly through your order history page or reach out to our customer support team at support.

8. Contact Us
For any questions or concerns about your delivery, please feel free to contact us at support or reach out to the vendor directly through the platform.